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Frequently Asked Questions

Welcome to our 'Frequently Asked Questions' page. Listed below are the most frequently asked questions from our customers in regards to shopping on our website.


Do you have a question that is not listed here? If so then please contact us and we will be happy to answer any questions that you may have.

Q: I am a new customer and I'm not sure how to place an order? Can you help me?

A: We endeavor to try to make shopping with us online as easy and as pleasurable as possible. Customers, such as yourself, are very important to us, so therefore making our website easy to use is paramount! Shopping at has never been easier. Here is a step-by-step guide to placing an order with us...

1. Browsing
On the home page, choose which type of product you would like to browse through. Underneath the Elite logo are options running from left to right that you can choose from.

2. Narrow down your search
The menus down the left-hand side of the screen are there to help you narrow down your search. For example, you can narrow your search down to items by gender, by brand (eg. GK, Moreau and so on), by price if you are operating within a budget and many more options.

3. Finding out more about a product
Once you have found the item you would like to have a closer look at, you can either click on the picture or click on 'details', which is located under the picture and next to the price. This will bring up a larger picture and more details are listed about the item.

4. Your Shopping Basket
Once you are happy and would like to buy the item, you can select how many you would like to buy and then you can 'add to basket'. From here you can continue shopping for further gifts or 'proceed to checkout' if you are ready to purchase the item(s) in question.

5. The Checkout
At the checkout stage, this is where we take your details from you so that we can process and despatch your order. We will require your name and contact details, such as your address for billing purposes. We can deliver your product to any address that you like, but your invoice will be billed to the card holder's address. Once you are happy with everything, you can 'proceed to payment'.

6. Submit your order
You are now ready to enter your payment details. Just fill in the form on screen and once submitted just sit back, relax and your order will be processed and despatched to you as quickly as possible.

You should now be an expert in ordering from and we look forward to seeing you again.

For further information regarding delivery, please visit the Delivery Information page for more details

Q: Do you ship internationlly?

A: Unfortunately we only ship items to customers within the UK and Northern Ireland. For further information regarding deliveries, please visit the Delivery Information.

Q: How do I pay for my purchases?

A: We accept all major Credit/Debit cards when purchasing through the website directly. If your are not sure about your card, please contact us on 01827 717703 and one of our dedicated team of advisors will be glad to assist you.

Q: How long do I have to return a purchased item from your website?

A: At elite international we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. We pride ourselves in our after-sale service. If you have bought an item through our website and you wish to return it back to us, then you have 7 days in which to do so. Once we have received the items, only then can a refund or exchange be given.

For further information please visit our Returns Policy page.

Q: Can I return a product, exchange a product or get a refund?

A: Items can be returned direct to us within 7 days.

When returning items to us or to one of our outlets, the item(s) must be in its original packaging, unused and accompanied by the whole despatch note and online receipt.

For further information, please visit our Returns Policy page.

Q: Is your website secure?

A: This site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed. This site encrypts the information transmitted between our server and your browser. Also, if there is no activity on a page for an extended period of time, the site automatically logs you off. When that happens, you need to log on again using your Email address and Password.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. We respect your privacy and do all we can to honour the trust you place in us.

For further information please visit our Security Policy page.

Q: Can I have my order sent to a different delivery address?

A: Items can be despatched to any location, providing it is within the UK and Northern Ireland and it does not have to be your home address either. This is a popular choice for ordering gifts that are meant to be a surprise for someone, such as your partner for example. However, to help prevent fraud, your invoice will be sent to the address of the card holder.

Q: Can I contact you?

A: Certainly. You can contact us by either of the following:

Telephone: You can contact us on 01827 717703, Monday to Friday between 9am and 5pm, and one of our dedicated team of advisors will be happy to take your call and help you in any way that they can.

Email: You can contact us at anytime via email at [email protected] and we will respond to your emails as soon as possible.

Post: Our address is:

Unit 10
Manor Road Industrial Estate
Manor Road
CV9 1TE.

Alternatively click here for a Google Map of our location.

If you would like to contact us outside of office hours, then you are welcome to leave a message on our answering machine or send us an email and a member of our dedicated team will assist you with your query as soon as possible, once the office re-opens.

For further information in regards to contacting us, please visit our Contact Us page.

Q: Are receipts sent with purchases?

A: With every product that is despatched by us, a despatch note will be issued as well and this will be your proof of purchase (ie. receipt). This will contain information such as the name and address of the purchaser, the product(s) purchased, along with their price, and the total amount. Please refer to your receipt in event of a return.


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