Please note that:

• All returns should be within 30 days of receipt of items and with their original tags
• Please note printed club items are non-refunable , please double check you are oreding correct size before you purchase 
• Please use the returns note that you can downloaded below, please note item sent with no information can not be processed
• Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting
• In the rare incidence that you receive a faulty item; please make contact with our team as soon as possible, where we will work with you to ensure your complete satisfaction.

Returns Form

Please click the link below to download or view our returns form, please ensure that this form is completed and sent back with your items :

RETURN EXCHANGE FORM

 

Exchange Information

• Items which have been personalised are non returnable.
• Club items are printed to order here on-site.  To ensure you get the correct size and fit, we can send out a plain items for sizing. 
• Elite will carry out a repair service for any leotard which suffers minor damage in service up to 3 months old but reserves the right to make a charge for extensive repairs. Repairs after 3 months will be at the discretion of the Company. This includes rhinestones that may have come loose through wear and tear
• Pilling may occur on PolyTek and SubFuse sublimated fabrics when it comes in contact with any other rough surface (examples are mats, grips, floor mats, etc.). The back/bottom area of the garment tends to pill easier than other areas. Unfortunately, this is an issue we cannot avoid due to the nature of the fabric. Elite Sportswear will not be responsible for replacing or repairing your garment if pilling occurs.

Returns FAQ's 

How long does a refund take?  We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail.  All refunds will be processed via the original payment method.  Please note we are unable to contact customers as soon as your item arrives back to us, but only once your refund/exchange has been issued 7-10 working days later.

 

Can I get my shipping fees back?  We regret to inform you that any original shipping fees or return shipping charges are non-refundable unless the error was made on our part.  In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience.  In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

 

I returned an item and it was incorrectly refunded or replaced.  We're really sorry if we've made a mistake with your exchange/refund. Please email us [email protected] or call us on 01827717703 between 10am-2pm 

 

I have received a faulty item.  We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us a message so we can arrange the necessary returns and replacements for you.

 

I have received an incorrect item in my order. We sorry if we've made a mistake with your order. Please send us an e-mail so we can fix this for you right away.

 

Do I have to pay for return postage? Unfortunately, we're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.